Return and Refund

Your satisfaction matters to us. Please read our policy carefully before placing an order.

7-Day Easy Exchange

We offer a 7-day exchange window from the date of delivery.
Exchanges are accepted for incorrect size or item supplied by Noflex, or for verified manufacturing/quality defects.
The product must be unused, unworn, and returned in its original packaging with all tags and the shoebox intact.

How to Request an Exchange

Contact us at helpnoflex@gmail.com or +92 325 356 9106 within 7 days of delivery.
Share your order number and reason for exchange along with photos/video of the product.
Once approved, we'll arrange pickup or guide you on how to send the item back.
After inspection, we'll dispatch your replacement.

Dispatch Video Protection
We may record orders during packing and dispatch as proof of the item's condition and contents before shipment. This helps us resolve any damage or mismatch disputes quickly and fairly.

Refunds
We primarily offer exchanges rather than refunds. Refunds may be provided only where applicable, such as when the ordered item is unavailable, or where Noflex approves a refund under the circumstances of the order. Where a refund is approved, it is processed to the original payment method or as store credit within 5–7 working days after the returned item passes inspection. Cash on Delivery (COD) refunds are processed via bank transfer or Easypaisa/JazzCash.

Non-Returnable Cases

Items damaged due to misuse or wear after delivery
Requests made after 7 days of delivery
Products without original packaging, tags, or shoebox
Wrong size ordered by the customer (please check the size chart carefully before ordering)

Damaged or Wrong Item Received
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos/videos of the package and product. If available, an unboxing video may also be requested to help us investigate the issue.

Contact Us
Email: helpnoflex@gmail.com
Phone: +92 325 356 9106