Privacy Policy

At Noflex ("we," "us," "our"), accessible at noflex.pk, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our store or make a purchase.

Information We Collect

  • Personal details you provide at checkout: name, phone number, delivery address, and email
  • Order information, including products purchased and order history
  • Device and browsing data collected automatically (IP address, browser type, pages visited) via cookies and analytics tools

How We Use Your Information

  • To process and deliver your orders
  • To send order confirmations, delivery updates, dispatch information, and other order-related communications via phone, SMS, WhatsApp, or email
  • To respond to customer service inquiries and exchange requests
  • To send occasional promotional offers (you can opt out anytime)
  • To improve our website, products, and customer experience

We may record and retain a video of your order during packing and dispatch for order verification, quality control, and dispute resolution purposes.

Sharing of Information
We do not sell or rent your personal information. We only share necessary details with our delivery/courier partners and payment processors so your order can be fulfilled.

Cookies
Our store uses cookies to keep track of items in your cart, remember your preferences, and understand how customers use our site. You can disable cookies through your browser settings, though this may affect site functionality.

Data Retention
We retain personal and order information only for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, comply with applicable requirements, and protect our legitimate business interests.

Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

Marketing Communications
If you receive promotional messages from us, you may opt out by contacting us or following the unsubscribe instructions provided in the message. Order-related communications may still be sent when necessary to fulfil your order.

Your Rights
You may request access to or correction of your personal data, or request deletion where applicable, by contacting us at helpnoflex@gmail.com or +92 325 356 9106.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

Contact Us
Email: helpnoflex@gmail.com
Phone: +92 325 356 9106